Client Success Account Manager

TL;DR

Client Success Account Manager (B2B): Managing a portfolio of large and complex accounts to drive business results through upselling, cross-selling, and contract renegotiation. Focus on building deep relationships with HR decision-makers and C-level executives to enhance client engagement and evolve the hirify.global product experience.

Location: Must be based in or able to work from São Paulo, Brazil (Hybrid/Remote options available).

Company

hirify.global is a global workplace wellness platform connecting employees to fitness, mindfulness, therapy, and nutrition resources through a single subscription.

What you will do

• Develop and execute sales plans for a portfolio of large, complex B2B clients.
• Manage the full client lifecycle, including contract renewals, expansions, and annual negotiations.
• Partner with client HR and decision-makers to foster deep connections between their leadership and hirify.global.
• Collaborate with product management by providing actionable client feedback and requirements.
• Drive business growth through strategic upselling and cross-selling initiatives.

Requirements

• Advanced proficiency in both Portuguese and English is mandatory.
• Solid experience in a client-facing role managing large, complex portfolios.
• Proven track record in upselling, cross-selling, and contract negotiation.
• Strong leadership and cross-functional collaboration skills.
• Ability to manage multiple projects concurrently with high attention to detail.

Culture & Benefits

• Flexible work model with hybrid and remote options.
• Free Gold+ hirify.global membership for employees and up to three family members.
• Comprehensive emotional wellbeing program (Wellz) including 52 therapy sessions per year.
• Health, dental, and life insurance coverage.
• Generous paid time off, including birthday leave and tenure-based vacation increases.
• 100% paid parental leave with ramp-back support.