Client Success Director (HR Tech)

TL;DR

Client Success Director (HR Tech): Leading a senior team to drive executive engagement, member adoption, and long-term client value for a global wellness platform with an accent on B2B relationship management and revenue growth. Focus on scaling operational excellence, integrating AI tools into CS workflows, and managing complex C-suite stakeholder relationships.

Location: Hybrid or Remote in São Paulo, Brazil (specific model to be discussed with hiring manager)

Company

hirify.global is a global workplace wellness platform connecting employees to fitness, mindfulness, therapy, and nutrition services via a single subscription.

What you will do

• Hire, lead, and coach a high-performing Client Success team of managers and senior leads.
• Manage end-to-end client relationships and develop account-specific growth strategies.
• Drive retention and revenue growth through proactive portfolio management and contract renegotiations.
• Lead Business Reviews with C-suite and senior HR/Finance stakeholders to demonstrate ROI.
• Collaborate with internal cross-functional teams to execute member growth strategies and reduce churn.
• Integrate AI tools into team workflows to improve productivity and decision-making quality.

Requirements

• Bachelor’s Degree.
• Proven experience in Client/Customer Success or B2B Account Management, ideally in SaaS or HR tech.
• Experience managing people managers or senior team leads.
• Experience handling complex, multi-stakeholder accounts involving HR, Finance, and C-suite.
• Fluency in English and Portuguese.
• Must be based in or able to work from São Paulo, Brazil.

Nice to have

• Background in the wellness, benefits, or HR technology sector.
• Advanced experience with CRM platforms.

Culture & Benefits

• Flexible-first approach with hybrid/remote options and home office reimbursement.
• Comprehensive wellness package including free Gold+ membership and personalized emotional wellbeing programs (Wellz).
• Full healthcare coverage, including health, dental, and life insurance.
• Generous paid time off, including birthday leave and tenure-based additions.
• 100% paid parental leave with extended options for birthing parents.
• Investment in career growth through world-class platforms and personalized development roadmaps.