IT Support Technician (Healthcare)

TL;DR

IT Support Technician (Healthcare): Providing onsite and remote technical support for employees with an accent on incident management and hardware/software provisioning. Focus on diagnosing and resolving technical issues within SLA metrics and ensuring system security governance.

Location: Hybrid (Must be based in Washington D.C. or surrounding suburbs)

Salary: $55,000 - $63,000 per year

Company

A healthcare advisory and marketing organization dedicated to improving patient access to care through diverse professional services.

What you will do

• Monitor and manage the incident ticket queue, ensuring ownership and timely resolution through the ticket lifecycle.
• Procure, provision, and support IT hardware (printers, mobile devices) and software services.
• Manage file/folder permissions and provide end-user web filtering and email security support.
• Coordinate with external hardware and software vendors for timely repairs and technical support.
• Maintain and continuously improve knowledge base documentation and system administration guides.
• Ensure IT security and policy governance in adherence to ISO-27001 standards.

Requirements

• 2 years of technical support experience.
• Associate degree or equivalent industry certifications required.
• Strong analytical and problem-solving skills with a methodical approach to troubleshooting.
• Excellent verbal and written communication skills to explain technical concepts to non-technical users.
• Ability to manage multiple priorities and work effectively under pressure.
• Must be located in Washington D.C. or surrounding suburbs to provide onsite support.

Culture & Benefits

• Comprehensive benefits including a 401K plan with employer match up to 4%.
• Private medical, dental, and vision insurance, along with life and disability coverage.
• Flexible hybrid work arrangements and the option to work from anywhere globally for two weeks per year.
• Generous time-off policy: 20 vacation days, one personal well-being day, and gifted end-of-year holidays.
• Enhanced maternity, paternity, family leave, and fertility policies.
• Continuous professional development opportunities with on-demand training and global mobility.