Director of Solutions Engineering (AI)

TL;DR

Director of Solutions Engineering (AI): Leading and scaling the pre-sales function for an AI-driven Customer Experience Platform with an accent on strategic enterprise deals and technical storytelling. Focus on designing repeatable POC frameworks, building high-performing SE teams, and translating generative AI capabilities into business outcomes.

Location: Remote (US)

Company

hirify.global builds AI that runs customer experience for the world’s largest enterprises, putting generative AI into voice and digital channels at production scale.

What you will do

• Lead discovery, demos, architecture deep-dives, and POCs for the largest strategic prospects.
• Hire, develop, and retain a senior team of Solution Engineers, setting the standard for technical storytelling.
• Partner with Sales Leadership on deal strategy to translate CXP capabilities into executive-level outcomes.
• Design scalable demos, reference architectures, and POC frameworks to ensure repeatability.
• Convert competitive signals and product gaps into actionable input for the product roadmap.
• Own SE metrics, forecasting inputs, and capacity planning for the function.

Requirements

• 10+ years in Solution/Sales Engineering, with 5+ years leading SE teams.
• Proven track record of winning large enterprise deals in CX, contact center, AI/ML, or enterprise SaaS.
• Deep technical expertise in LLM evaluation, security, data residency, and integrations with Genesys, Amazon Connect, or Salesforce.
• Executive presence with CIOs, CTOs, and Heads of CX.
• Experience building pre-sales playbooks and processes from the ground up.
• Must be based in the US (implied by benefits and location).

Culture & Benefits

• Competitive compensation with stock options.
• Comprehensive medical, vision, and dental insurance.
• 401k matching.
• Fitness, wellness, and professional learning and development stipends.
• Parental leave and mobile phone reimbursement.
• 3 weeks paid time off (increasing with tenure) and sick leave.