Sr. Manager, Sales Operations (SaaS)

TL;DR

Sr. Manager, Sales Operations (SaaS): Leading operational teams powering post-sales customer motions across CSM, Renewals, and Professional Services with an accent on forecasting, resource management, and financial operations. Focus on optimizing revenue technology, scaling go-to-market initiatives, and translating complex CX requirements into data-driven process solutions.

Location: Remote (Global)

Salary: $139,200 - $208,800 USD (for US residents)

Company

hirify.global is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, and accelerate digital transformation.

What you will do

• Lead, manage, and develop a team of operations professionals across CSM Ops, Renewals Ops, and PS Ops.
• Prioritize CX operational requirements for systems including Gainsight, Salesforce, and PS project management platforms.
• Partner with Revenue Strategy, Finance, and Sales to operationalize go-to-market initiatives and resolve operational issues.
• Establish operational cadences for forecast reviews, renewal health reporting, and pipeline hygiene.
• Deliver data views and reporting connecting team performance to outcomes like renewal rates, churn, and PS utilization.
• Oversee PS financial operations, including margin tracking, rate card management, and revenue recognition compliance.

Requirements

• Progressive experience across Customer Success, Renewals, and Professional Services operations.
• Proven people management experience, specifically developing distributed teams in a fast-paced SaaS environment.
• Fluency with Gainsight, Salesforce, and PS project management platforms such as Kantata.
• Working knowledge of PS financial operations, including margin tracking and rate card structures.
• Ability to lead cross-functional initiatives and translate ambiguous business questions into structured solutions.

Culture & Benefits

• Flexible Paid Time Off.
• Equity Compensation and Employee Stock Purchase Plan.
• Growth and Development Fund for continuous learning.
• Home office support for remote setup.
• Comprehensive benefits supporting health, finances, and well-being.
• Inclusive environment with Team Member Resource Groups.