Senior Renewals Manager (SaaS)

TL;DR

Senior Renewals Manager (SaaS): Managing the renewal motion across enterprise, mid-market, and SMB portfolios with an accent on recurring revenue protection and pipeline integrity. Focus on scaling renewal workflows through AI and automation, driving NRR/GRR growth, and executing commercial strategies.

Location: Atlanta, Georgia, United States (Flex Work approach)

Salary: $109,700 - $150,600

Company

hirify.global OptiView is a SaaS video streaming platform helping enterprise and mid-market organizations deliver high-quality audio and video experiences.

What you will do

• Own the end-to-end renewal pipeline in Salesforce and maintain rolling multi-quarter forecasts.
• Report on NRR, GRR, churn, and ARR-at-risk to leadership and Finance.
• Triage engagement levels, deciding between straight-through processing, CSM partnership, or AE engagement.
• Lead commercial discussions and case-by-case interventions to de-escalate risk and progress renewals.
• Design automated renewal communication workflows and optimize Salesforce tooling.
• Drive the integration of AI to scale renewal motions and transition toward strategic oversight of AI-driven workflows.

Requirements

• Must be based in the United States (Atlanta area preferred).
• 5+ years of experience in SaaS or subscription businesses with direct renewal pipeline ownership.
• High proficiency in Salesforce and familiarity with billing systems like Zuora.
• Proven ability to build recurring revenue forecasts and communicate metrics to senior leadership.
• AI-native mindset with the ability to define business problems for AI development.
• Strong executive presence and maturity in customer-facing commercial conversations.

Nice to have

• Experience with Customer Success platforms such as Gainsight or ChurnZero.
• Background in video streaming, AdTech, or media SaaS.
• Experience in sales or revenue operations within high-growth SaaS environments.

Culture & Benefits

• Flexible "Flex Work" approach to support individual productivity and work-life balance.
• Competitive compensation package including base salary, bonus, and potential equity.
• Collegial corporate culture with access to extensive resources and challenging projects.
• Comprehensive benefits package.