Customer Success Manager, Enterprise (SaaS)

TL;DR

Customer Success Manager (SaaS): Managing enterprise-sized accounts in the Greater China market to increase engagement, adoption, and growth with an accent on strategic input and relationship building. Focus on identifying churn risks, ensuring account renewals, and uncovering upsell opportunities to make the platform integral to the client's business.

Location: Hybrid (Singapore)

Company

hirify.global is a digital intelligence platform that reveals online behavior to empower business strategies for global giants.

What you will do

• Act as the primary point of contact and trusted advisor for enterprise users in the Greater China market.
• Drive client engagement and platform adoption to ensure customers extract maximum business value.
• Proactively identify and mitigate churn risks to enhance customer retention.
• Manage long-term relationships to ensure account longevity and successful renewals.
• Identify and support upsell opportunities throughout the customer lifecycle.
• Develop deep subject matter expertise across the hirify.global product suite.

Requirements

• Fluent in English and Chinese (written and spoken)
• 3+ years of experience in a client-facing role, preferably within a SaaS company.
• Solid understanding of the digital marketing landscape and current trends.
• Proven ability to build rapport and trust with enterprise-level clients.
• Analytical mindset with strong problem-solving and critical thinking skills.
• Experience creating high-quality, professional client-facing materials.

Culture & Benefits

• Hybrid work model combining in-office collaboration with partial work-from-home flexibility.
• Competitive compensation packages and well-being focused benefits.
• Culture of open dialogue where employees are empowered to bring and implement big ideas.
• Robust career development opportunities, including personalized coaching and "Career Week".
• Inclusive and diverse workplace committed to equality and mutual respect.
• Regular team-building activities, outings, and happy hours.