Regional Manager Of Customer Success (Blockchain)

TL;DR

Regional Manager Of Customer Success (Blockchain): Managing a cross-regional team of CSMs across APAC to ensure customer value realization and retention for blockchain analytics solutions with an accent on strategic account management and operational excellence. Focus on driving NDR and GDR, scaling success frameworks, and aligning regional insights with the global product roadmap.

Location: Hybrid (Singapore Office)

Company

hirify.global provides blockchain analytics solutions to help organizations manage risk and ensure compliance.

What you will do

• Manage and mentor a distributed team of Customer Success Managers across the APAC region.
• Own a subset of key strategic accounts to secure renewals and expand ARR.
• Define and execute regional Customer Success strategies in alignment with the global vision.
• Build scalable frameworks for onboarding, health scoring, and success planning.
• Collaborate with Sales, Product, Operations, and Marketing to optimize the customer experience.
• Gather regional customer insights to inform and influence the global product roadmap.

Requirements

• 7+ years in Customer Success or Account Management, including 3+ years of people management experience.
• Fluent in Mandarin.
• Proven track record of delivering retention and expansion targets in a B2B SaaS environment.
• Experience in Crypto, Financial Services, Payments, or RegTech.
• Must be based in Singapore for hybrid office attendance.
• Proficiency in AI-based productivity, engagement, and analytics tools.

Nice to have

• Experience scaling Customer Success operations.
• Comfort with flexible work hours and asynchronous collaboration tools.

Culture & Benefits

• Competitive salary and share options.
• 25 days of annual leave plus Singapore Public Holidays.
• Comprehensive health insurance and personal training budget.
• Provision of laptop, equipment, and a home office allowance.
• Access to Spill Mental Health Support.