Customer Success Account Manager (SaaS)

TL;DR

Customer Success Account Manager (SaaS): Managing the end-to-end client journey and portfolio of existing customers to ensure high-impact service and subscription value with an accent on relationship building and churn reduction. Focus on optimizing the client experience lifecycle, collaborating cross-functionally for seamless onboarding, and conducting strategic executive business reviews.

Location: Must be a Singaporean National or Permanent Resident (PR); hybrid setup with client onsite time expected 1-2 days/week in Singapore.

Company

hirify.global is a global leader in procurement intelligence, providing mid-market and enterprise clients with data-driven expertise via their flagship platform, Harvest.

What you will do

• Manage a portfolio of existing customers, ensuring consistent service and maximization of subscription entitlements.
• Build trusted-advisor relationships with senior leadership and mid-level stakeholders across Procurement, IT, and Finance.
• Analyze and optimize the client experience lifecycle from onboarding to renewal.
• Collaborate with Sales, Product, and Operations to ensure seamless onboarding and fast time-to-value for new clients.
• Monitor usage metrics and design solutions to reduce friction points and churn.
• Conduct executive business reviews, client summits, and strategic account planning sessions.

Requirements

• Singaporean Nationality or PR required (no employment visa support provided).
• 3+ years of experience in client experience, customer success, or account management roles.
• Proven track record of improving client retention, satisfaction, and operational efficiency.
• Strong verbal and written English skills.
• Experience in B2B SaaS, technology services, or market intelligence.
• Analytical mindset with a strong inclination for KPIs.

Nice to have

• Prior procurement category management experience.
• Experience working for large enterprise SaaS companies such as Oracle, SAP, or Microsoft.
• Native language skills in Mandarin, Cantonese, or Bahasa.
• Language skills in Thai or Vietnamese.

Culture & Benefits

• Collaborative, high-energy, and growth-minded corporate culture.
• Environment that values accountability and celebrates team wins.
• Flexible working hours to accommodate calls with Australia and US East Coast time zones.