Customer Success Manager

TL;DR

Customer Success Manager (SaaS/Video): Managing the post-sale lifecycle for a global customer base with an accent on product adoption, renewal management, and strategic business consulting. Focus on building lasting client relationships, analyzing usage data to drive growth, and acting as a trusted advisor within the video technology ecosystem.

Location: Macedonia

Company

hirify.global provides technology that empowers media businesses to connect content with consumers across every platform, powering streaming for over 2,000 blue-chip media companies.

What you will do

• Drive account success by aligning client business strategies with technical requirements and launch timelines.
• Own and manage the full renewal cycle for an assigned book of business.
• Identify and execute opportunities for product adoption and revenue growth.
• Act as a strong customer advocate to internal cross-functional teams.
• Maintain and improve CRM data accuracy within Salesforce.
• Utilize analytics to make data-driven decisions regarding customer engagement and health.

Requirements

• Passionate about learning and understanding new technology in the video space.
• Data-driven mindset with an eagerness to analyze metrics to drive business decisions.
• Excellent interpersonal, organizational, and communication skills.
• Results-driven mindset with a proactive approach to problem-solving.
• Ability to act as a solutions consultant with high standards for customer service.

Nice to have

• Multi-lingual proficiency.
• Experience with Online Video Platforms (OVP).
• Previous experience in consulting, project management, or customer success.

Culture & Benefits

• Opportunity to work with a global leader in the independent video network space.
• Exposure to high-profile media brands and agencies.
• Collaborative environment focused on continuous learning and professional development.
• Commitment to diversity and equal opportunity employment.