Inside Customer Success Representative

TL;DR

Inside Customer Success Representative (SaaS/Transportation): Managing and retaining a portfolio of customer accounts with an accent on building strong relationships, resolving escalations, and driving product adoption. Focus on collaborating with account managers to execute success plans, navigating complex CRM workflows, and ensuring business outcomes for clients in the transportation sector.

Location: Mitikah

Company

hirify.global is a global leader in data and software services, transforming the vehicle lifecycle and protecting critical assets through innovative digital experiences and automation.

What you will do

• Engage professionally with customers via inbound/outbound calls and email.
• Manage a subset of customer accounts to drive retention and loyalty.
• Collaborate with account managers to compose and execute joint success plans.
• Act as an escalation point for support issues and resolve customer concerns.
• Maintain accurate records and notes within the CRM system.
• Lead recurrent business meetings to guide users through platform capabilities.

Requirements

• 3+ years of experience in customer success, account management, sales, or consulting.
• Bachelor’s degree or equivalent work experience.
• Excellent verbal and written English communication skills.
• Strong problem-solving, organizational, and multi-tasking abilities.
• Ability to work independently and adapt to new software platforms.
• Experience with Salesforce is preferred.

Nice to have

• Familiarity with DOT/FMCSA/CSA regulations.
• French language proficiency.
• Experience with Five9.

Culture & Benefits

• Opportunity to work in a fast-paced, change-heavy environment.
• Focus on professional development and industry learning.
• Collaborative team culture with inter-departmental interaction.
• Dedicated to innovation and cognitive automation solutions.