Digital Client Success Manager (EdTech)

TL;DR

Digital Client Success Manager (EdTech/SaaS): Driving retention and value across a portfolio of pooled client accounts with an accent on scaled, digital-first methodologies for the post-sale client lifecycle. Focus on managing renewal activity, mitigating churn risks, and optimizing product adoption through data-driven engagement.

Location: 100% Remote - Must be a permanent resident of the United States

Salary: $60,000 – $85,000 per year

Company

hirify.global is a leading EdTech partner for K–12 schools, providing an integrated platform for websites, communications, and marketing services.

What you will do

• Manage post-implementation relationships and success metrics for a high-volume, pooled book of business.
• Execute value realization touchpoints and scaled outreach to reinforce product value.
• Monitor account health using Totango and Salesforce to proactively flag and mitigate risks.
• Own the renewal process, including contract review, quoting, negotiation, and closing.
• Collaborate with Sales to identify and execute upsell and cross-sell opportunities.
• Capture client success stories and feedback to guide product and marketing strategies.

Requirements

• 3+ years of experience in client success, account management, or client strategy (SaaS preferred).
• Proven ability to manage both strategic accounts and high-volume portfolios.
• Experience with CRM and CS platforms like Salesforce, Totango, and Zendesk.
• Must be a permanent resident of the United States.
• Bachelor’s degree is required.

Nice to have

• Experience with automation or scaled communication platforms.
• Advanced degree or relevant certifications.

Culture & Benefits

• 100% remote work environment across various US states.
• Competitive benefits package.
• Focus on professional development and growth opportunities.
• Collaborative culture built on partnership and purpose.