Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Managing a portfolio of enterprise customers to drive adoption, retention, and expansion for BarTender and Track & Trace solutions with an accent on strategic relationship management and value realization. Focus on building executive-level partnerships, identifying churn risks, and translating customer insights into product feedback.

Location: Hybrid from Redmond, WA or Remote within the United States. Must be authorized to work in the US without visa sponsorship.

Salary: $70,100 - $107,200 base + quarterly commission

Company

Global leader in real-time item-level visibility and label management solutions powering complex supply chains through its BarTender and Mojix platforms.

What you will do

• Own post-sale relationships and drive product adoption, health, and retention for a portfolio of enterprise accounts.
• Develop structured success plans and build trusted partnerships with key internal and external executive sponsors.
• Collaborate with Sales to identify and execute on renewal and expansion opportunities.
• Act as a cross-functional orchestrator and escalation point to resolve critical customer issues.
• Translate customer insights and feedback into actionable data for Product and Engineering teams.
• Execute mitigation plans to identify risks early and prevent customer churn.

Requirements

• 5-7+ years of experience in Customer Success, Account Management, or TAM roles within the software industry.
• Proven success managing enterprise customers in complex operational environments.
• Strong track record of delivering measurable retention and expansion outcomes.
• Proficiency with Salesforce and BI platforms such as Power BI.
• Must be authorized to work in the US without visa sponsorship.
• Bachelor’s Degree in Business, Communications, or equivalent professional experience.

Nice to have

• Experience in the SaaS industry.
• Background in supply chain, logistics, or inventory-driven industries.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance plans.
• 401K with 100% employer matching up to 3% and immediate vesting.
• 21 days of combined PTO per year, with increases based on tenure.
• 10 paid company holidays per calendar year.
• Company-paid life insurance, short-term and long-term disability.
• Tuition reimbursement benefits for professional development.