Customer Success Enablement Manager (AI)

TL;DR

Customer Success Enablement Manager (AI): Developing and managing onboarding and continuous learning programs for the Customer Success team with an accent on ramp-time reduction and skill development. Focus on building scalable playbooks, designing certification frameworks, and embedding AI into team workflows to improve efficiency.

Location: Hybrid in New York, NY

Compensation: $107,000 – $120,000 (Total expected cash)

Company

hirify.global is a hospitality-specific AI platform providing modern software to transform hotel operations.

What you will do

• Own the end-to-end onboarding and ramp experience for all new CS hires, including curriculum and milestone design.
• Design and execute "everboarding" programs, skill-building sprints, and certification refreshes for tenured CSMs.
• Build and maintain a comprehensive CS playbook library for renewals, expansions, and escalations.
• Manage CS tooling adoption and best practices for platforms like Gainsight, Salesforce, and Gong.
• Integrate AI into team workflows to help CSMs scale their impact.
• Collaborate with Product, Marketing, and Sales to keep CS messaging and product knowledge current.

Requirements

• 2–4+ years of experience in CS Enablement, L&D, or CS Operations.
• Proven track record of building onboarding programs from scratch with measurable improvements in ramp-time.
• Strong instructional design skills and experience in adult learning.
• Expertise in facilitation, presentation, and workshop leadership.
• Familiarity with CS tools such as Gainsight, Salesforce, and Gong.
• Must be based in New York, NY for a hybrid work arrangement.

Nice to have

• Experience working in a fast-paced, ambiguous startup environment.
• Ability to define and track success metrics for enablement programs.

Culture & Benefits

• Canary Days: Monthly company-wide days off to ensure team recharge.
• Self Improvement Club: Monthly budget for personal goal achievement.
• Professional Development: Budget for cross-functional growth conversations.
• Travel Reimbursement: Stipends for visiting offices in New York, San Francisco, or Dallas.
• Hotel Credits: Credits for stays at Canary partner hotels.