Sr. Manager, Customer Technical Architects (SaaS)

TL;DR

Sr. Manager, Customer Technical Architects (SaaS): Leading a team of Technical Architects to design and deliver enterprise solutions on an AI-first hybrid observability platform with an accent on SaaS technology, sales strategy, and relationship building. Focus on scaling a world-class technical team, optimizing trial conversion rates, and aligning customer technical requirements with the product roadmap.

Location: Must be based in London, England (Hybrid)

Company

hirify.global is an AI-first hybrid observability platform providing complete visibility and actionable intelligence across on-premises, cloud, and edge environments.

What you will do

• Lead, coach, and mentor a team of Customer Technical Architects (CTAs), managing their professional development and performance.
• Partner with sales teams to achieve quota targets and develop strong relationships with technical buyers.
• Oversee the delivery and operational support of technical solutions for high-impact opportunities.
• Develop and optimize processes for rapid CTA onboarding and improved trial win rates.
• Collaborate with Product Development (PDE) to translate customer feedback into actionable roadmap influence.
• Manage team workload, expenditures, and hiring ratios to ensure adequate technical coverage.

Requirements

• Bachelor's Degree or equivalent with 10+ years of related experience.
• Must be located in London, England for a hybrid work arrangement.
• Previous experience at a Manager level is required.
• Deep knowledge of infrastructure technology and the SaaS industry landscape.
• Proven ability to conduct technical discovery with prospects and clients.
• Valid driver's license and satisfactory driving record.

Culture & Benefits

• Certified Great Place To Work® and recognized as one of BuiltIn's Best Places to Work.
• Inclusive environment that celebrates diversity and empowers individual perspectives.
• Access to "Centers of Energy" hubs designed to accelerate productivity and collaboration.
• Culture focused on trust, customer obsession, agility, and continuous improvement.