Account Manager (SaaS)

TL;DR

Account Manager (SaaS): Managing the full customer lifecycle and driving commercial outcomes for a rapidly scaling AI-native procurement platform with an accent on NRR, expansion, and renewal strategy. Focus on building the customer function from scratch, navigating complex enterprise organizations, and acting as a trusted advisor to C-suite stakeholders.

Location: Must be based in London and able to work in-office Tuesdays, Wednesdays, and Thursdays.

Company

hirify.global is a fast-growing, AI-native startup backed by top-tier investors like Khosla Ventures and Accel, focused on transforming enterprise procurement.

What you will do

• Own NRR quotas, including retention, expansion, and upsell across an enterprise book of business.
• Build and manage deep, long-term relationships with stakeholders ranging from procurement managers to CFOs.
• Design and build the customer success playbook from scratch in collaboration with leadership.
• Act as the voice of the customer internally, providing direct feedback to Product and Revenue teams.
• Execute complex renewal negotiations and collaborate on ROI business cases.

Requirements

• 4-8 years of experience in a top-tier, fast-paced environment (startup, consulting, banking, or similar).
• Proven track record of managing six-figure ARR+ accounts and multi-stakeholder buying committees.
• Exceptional communication skills with the gravitas to influence senior leadership.
• Ability to thrive in ambiguity and build processes from the ground up.
• Must be based in London and available for in-office work 3 days per week.

Culture & Benefits

• Opportunity to join a high-calibre team at a pivotal growth stage.
• Collaborative environment with a focus on high performance and career acceleration.
• Hybrid work model with dedicated in-office days for team alignment.
• Exposure to world-class founders and operators from successful unicorn exits.