Customer Success Manager (B2B SaaS)

TL;DR

Customer Success Manager (B2B SaaS): Owning onboarding and account management for top-tier customers to ensure rapid value realization with an accent on product feedback and cross-functional collaboration. Focus on translating complex customer needs into structured product requirements and driving long-term account growth.

Location: Hybrid (London, UK)

Salary: £120K–£135K + options

Company

hirify.global is redefining customer support for B2B companies by building a powerful platform that integrates AI to unify customer interactions and supercharge workflows.

What you will do

• Lead end-to-end onboarding for top customers, driving them to value and tying product adoption to success metrics.
• Build deep relationships with key accounts, tracking health, driving renewals, and identifying expansion opportunities.
• Act as the voice of the customer by distilling feedback into actionable, scoped requests for product and engineering teams.
• Collaborate closely with sales on handoffs and expansion conversations and with engineering to validate solutions.
• Maintain high-velocity, proactive communication with customers to set expectations and share updates.

Requirements

• 5+ years of experience in a Customer Success or post-sales role at an early-stage B2B SaaS company.
• Proven ability to manage high-value accounts and define clear success criteria for customers.
• Exceptional communication skills with a default toward over-communication.
• Ability to synthesize messy customer feedback into structured requirements and handle roadmap trade-offs.
• Strong product sense and experience as an individual contributor in a fast-paced environment.
• Must be based in or able to work hybrid in London, UK.

Nice to have

• Comfortability discussing technical topics such as APIs, webhooks, integrations, and workflows.

Culture & Benefits

• Competitive salary and generous option grants on employee-friendly terms.
• Two global offsites per year plus additional team-based offsites.
• 35 days of annual leave, including public holidays.
• 100% employee-covered private health, dental, and vision insurance, including life insurance.
• $100 monthly wellness credit and a $1,000 one-time WFH stipend.
• Retirement planning with employer matching (UK/Ireland) or 401k (USA).