Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Driving customer retention, adoption, and value within enterprise accounts for energy retailers with an accent on consultative advising and relationship building. Focus on maximizing platform value, developing comprehensive success plans, and advocating for customer feedback to inform the product roadmap.

Location: Fully Remote, must be based in the United Kingdom

Company

hirify.global builds cloud-native SaaS software transforming energy retail operations through automation and AI-driven insights.

What you will do

• Drive product adoption and engagement by monitoring usage metrics and identifying expansion opportunities.
• Guide customers through product capabilities and conduct training sessions to improve user proficiency.
• Develop success plans and conduct regular business reviews to present value delivered and recommendations.
• Align product capabilities with evolving business needs and proactively address customer pain points.
• Cultivate customer champions for case studies, references, and marketing activities.
• Synthesize customer feedback and collaborate with product management to influence the product roadmap.

Requirements

• 5+ years of experience in customer success, consulting, delivery, or managing large energy accounts.
• Ability to develop and deliver initiatives that drive customer engagement and adoption.
• Strong communication skills to engage stakeholders from end-users to C-level executives.
• Data-driven mindset with ability to analyze metrics and trends to drive customer decisions.
• Project management skills to coordinate multiple stakeholders and initiatives simultaneously.
• Must be based in the United Kingdom.

Culture & Benefits

• Remote-first working environment with offices in London and Nottingham.
• 25 days holiday plus bank holidays, with an option to buy or sell 5 additional days.
• Vitality Health Insurance including private healthcare, virtual GP, and mental health support.
• Pension with 5% matched contribution.
• Regular team-wide and company-wide events.
• 2 volunteering days per year.