Sr. Analyst, Advisory Digital Enablement & Support (Commercial Real Estate)

TL;DR

Sr. Analyst, Advisory Digital Enablement & Support (Commercial Real Estate): Supporting business users in adopting and optimizing Advisory Technology platforms with an accent on technical support, user enablement, and regional coordination. Focus on driving platform adoption, leading user training, and managing UAT for new releases.

Location: Costa Mesa, California, USA

Salary: $83,725 - $98,500

Company

A global leader in commercial real estate services and investment management.

What you will do

• Provide first-line technical support by triaging and resolving issues for regional business users.
• Drive platform adoption through proactive outreach, data management assistance, and reporting updates.
• Lead onboarding and training sessions, including best-practice coaching for new broker teams.
• Manage User Acceptance Testing (UAT) for releases, defining test scenarios and verifying bug resolutions.
• Collaborate with Product and Business Analyst teams to align technical tools with business needs.
• Maintain process documentation and playbooks to ensure consistent platform usage.

Requirements

• 2+ years of experience in technology enablement, operations, or support.
• 4-year college degree or equivalent professional experience.
• Must be based in or able to work from Costa Mesa, California.
• Willingness to travel for in-market rollouts and maintain office presence.
• Strong communication skills with the ability to translate technical concepts for business users.

Nice to have

• Experience with Salesforce.
• Knowledge of commercial real estate (CRE) business operations.
• Familiarity with ServiceNow or similar support ticketing systems.
• Interest or experience in data visualization and analytics dashboards.

Culture & Benefits

• Comprehensive health, vision, and dental insurance.
• Flexible spending accounts (FSA) and health savings accounts (HSA).
• Retirement savings plans.
• Paid and unpaid time away from work.
• Inclusive environment as an Equal Opportunity employer.