Enterprise Customer Success Manager (Cybersecurity)

TL;DR

Enterprise Customer Success Manager (Cybersecurity): Managing strategic customer lifecycles from onboarding to renewal for enterprise business customers with an accent on technical product enablement and security posture optimization. Focus on driving ARR/NRR growth, identifying product gaps, and translating complex security telemetry into business value.

Location: Remote (Must be based in France)

Company

hirify.global is a fast-growing cybersecurity company dedicated to providing identity-driven security and recovery solutions.

What you will do

• Design and execute success plans for a book of strategic enterprise customers throughout their entire lifecycle.
• Drive and report on customer health, satisfaction, retention, and growth targets (ARR/NRR).
• Act as the voice of the customer, gathering insights and collaborating with Product Development to improve the solution.
• Lead product training and health checks to ensure the solution has a concrete impact on customer operations.
• Collaborate with Technical Delivery and Sales teams to maximize upsell and cross-sell opportunities.
• Assist in developing and enhancing processes and systems for the overall Customer Success program.

Requirements

• Must be based in France.
• French speaking proficiency is required.
• 5+ years of experience as a CSM or Technical Account Manager in a Cybersecurity SaaS company.
• Hands-on experience with security product enablement, including Active Directory and Entra ID security posture.
• Strong understanding of security concepts (NIST IR, MITRE Attack framework, APTs) and IAM.
• Knowledge of cloud architectures (AWS, Azure, GCP) and compliance frameworks (GDPR, ISO 27001, SOC 2).

Nice to have

• Experience with SFDC (Salesforce).
• Deep expertise with Active Directory.

Culture & Benefits

• Opportunity to work in a global team at the forefront of cybersecurity innovation.
• Culture centered on curiosity, integrity, initiative, and work-life balance.
• Hybrid work model available for those residing within 45 miles of company offices.
• Employee experience rooted in purpose, professional growth, and support.