Onboarding Project Manager (Hospitality SaaS)

TL;DR

Onboarding Project Manager (Hospitality SaaS): Leading complex onboarding projects for mid-market customers from contract signature through adoption and successful transition. Focus on managing timelines, aligning stakeholders, and ensuring customers realize value quickly in a fast-paced SaaS environment.

Location: Must be based in Latin America

Company

hirify.global is a leading hotel PMS solutions provider transforming hospitality through an AI-powered unified platform used by properties across 150 countries.

What you will do

• Own and manage the end-to-end onboarding lifecycle for mid-market customers from sales handoff to go-live and transition to Account Management.
• Define project scope, timelines, milestones, and deliverables to ensure timely implementations.
• Serve as the primary point of contact for onboarding customers, driving communication and stakeholder alignment.
• Lead customer meetings, including kickoffs and project check-ins, while documenting action items.
• Proactively identify and manage risks, dependencies, and escalation points to maintain momentum.
• Coordinate cross-functional collaboration across Sales, Product, Support, Professional Services, and Account Management teams.

Requirements

• Fluency in English, Portuguese, and Spanish at a business-professional level.
• Minimum 4 years of experience in hotel operations or hotel management.
• At least 1 year of project management experience within a SaaS or customer-facing environment.
• Proven ability to manage multiple projects simultaneously with strong attention to detail.
• Experience coordinating cross-functional stakeholders in a fast-paced environment.
• Must be based in Latin America.

Nice to have

• Project management experience specifically within a hospitality SaaS environment.
• Previous experience with customer implementation and onboarding.
• Familiarity with Salesforce, Zendesk, Slack, or other customer operations tools.

Culture & Benefits

• Remote-first work culture.
• Monthly Wellness Fridays for extended weekends.
• Full paid parental leave.
• Home office stipend based on country of residency.
• Professional development courses via hirify.global University and manager training.
• PTO in accordance with local labor requirements.