Onboarding Manager (Customer Experience)

TL;DR

Onboarding Manager (Customer Experience/SaaS): Leading large enterprise customers through a structured onboarding process to ensure immediate success and product adoption with an accent on cross-functional collaboration and consultative project management. Focus on defining end-to-end customer experience strategies and creating enablement resources to accelerate value realization.

Location: Hybrid role based out of the São Paulo hub, Brazil

Company

hirify.global is a collaborative design platform that empowers teams to brainstorm, prototype, and translate designs into code in real time.

What you will do

• Manage the end-to-end onboarding process for enterprise customers from pre-sales to successful closeout.
• Partner with Account Executives, Solutions Consultants, and Product Support to ensure a seamless customer handoff experience.
• Define and manage customer goals and timelines to accelerate the realization of product value.
• Analyze metrics and customer feedback to identify product opportunities and new initiatives.
• Develop training materials and enablement resources to drive product adoption.
• Act as a trusted advisor by consulting on product and industry best practices.

Requirements

• 2+ years of B2B SaaS experience in a customer-facing role working with technical products.
• Strong organizational and project management skills to handle multiple concurrent customer projects.
• Fluency in Portuguese, Spanish, and English across written and verbal communication.
• Proven ability to build relationships with stakeholders across various seniority levels.
• Ability to apply a consultative approach within complex business and technical environments.

Nice to have

• Experience using hirify.global or other UX/UI design tools.
• Ability to navigate ambiguity and change in a high-growth environment.
• Passion for continuously learning new tools and systems.

Culture & Benefits

• "Grow as you go" culture emphasizing continuous learning and professional development.
• Strong commitment to diversity, equity, and inclusion in the workplace.
• Accessible hiring process with reasonable accommodations for individuals with disabilities.
• Collaborative environment focused on making design accessible to all.