Implementation Specialist (SaaS)

TL;DR

Implementation Specialist (SaaS): Onboarding Premium and Pro customers onto the travel and spend management platform with an accent on change management and consultative solutions. Focus on executing rollout plans, configuring platform settings, and coordinating stakeholder training to ensure long-term adoption.

Location: Must be based in or be able to relocate to Barcelona, Spain (Hybrid: 3 days per week in office)

Company

Intelligent platform for travel and spend management that automates bookings, expenses, and invoice processing to eliminate shadow work.

What you will do

• Lead the onboarding process for Premium and Pro customers from signup to launch.
• Develop and execute tailored rollout plans using project management methodologies.
• Conduct consultative conversations to gather requirements and provide data-driven recommendations.
• Configure customer accounts and provide technical support for integrations and APIs.
• Coordinate and lead training sessions for executive stakeholders and company-wide users.
• Monitor post-implementation booking behavior to validate account satisfaction and offer proactive support.

Requirements

• English fluency is essential.
• 1+ years of experience in Implementation, Sales, Customer Care, or Project Management.
• Proven track record of successfully managing and delivering complex projects.
• Basic technical understanding of integrations and open APIs.
• Strong persuasive communication and customer-centric mindset.
• Must be based within commuting distance of the Barcelona hub.

Culture & Benefits

• Competitive compensation and equity ownership in the company.
• Private healthcare, gym allowance, and life insurance.
• 17 weeks of paid parental leave and a 4-week fully paid sabbatical after 5 years of service.
• Wellbeing support via Spring Health, including therapy and coaching sessions.
• 20 "Work from Anywhere" days per year.
• Language lessons in English, Spanish, and Catalan.

Hiring process

• 20-minute screening call with a Talent Acquisition Partner.
• 1-hour practical assessment presentation with the Hiring Manager.
• 30-minute interview with the IS Country Manager.
• 30-minute in-person culture-fit interview in the Barcelona hub.