Client Success Director (Healthcare SaaS)

TL;DR

Client Success Director (Healthcare SaaS): Managing the Perioperative and PCC client portfolio to ensure ROI and operational improvements with an accent on provider-side strategy and executive relationship management. Focus on driving platform adoption, leading a team of Client Success Partners, and positioning AI solutions against incumbent EMR vendors.

Location: Remote (United States)

Salary: $160,000 - $190,000 USD

Company

hirify.global leverages machine learning, generative AI, and behavioral science to transform healthcare operations, enabling hospitals to optimize patient care and operational efficiency.

What you will do

• Lead, mentor, and develop a team of high-performing Client Success Partners (CSPs) to foster accountability and strategic thinking.
• Manage portfolio performance against key metrics, including NPS, client health scores, and renewal targets.
• Develop and execute account-level strategies to maximize ROI and secure high-value outcomes for healthcare clients.
• Serve as a visible advocate for the AI platform's value proposition to stakeholders from end-users to executives.
• Collaborate with Product, Engineering, and Sales teams to translate client needs into product improvements.
• Drive expansion and cross-sell opportunities by identifying new business use cases within the portfolio.

Requirements

• 7+ years of experience in Strategic Account Management, Consulting, or Client Success for enterprise healthcare SaaS.
• 3+ years of experience directly managing and coaching client-facing or consulting teams.
• Deep domain knowledge of healthcare operations, specifically Perioperative Services or Patient Flow/Care Coordination.
• Expert ability to navigate complex health system structures and executive decision-making processes.
• Proven experience positioning SaaS solutions against EMR vendors such as Epic or Cerner.
• Must be based in the United States.

Nice to have

• Experience thriving in a high-pressure, rapidly changing startup environment.
• Ability to identify and mitigate business risks before they impact the client.
• Strong understanding of business drivers to determine focal areas for success.

Culture & Benefits

• Open Paid Time Off and paid parental leave.
• Wellness and technology stipends.
• Professional development opportunities.
• Employee stock option awards.
• Generous employee referral bonus.