Director, Client Success (Healthcare)

TL;DR

Director, Client Success (Healthcare): Defining and scaling the service model for portfolio-based client segments to ensure long-term value realization and retention with an accent on operational scale and repeatable engagement models. Focus on designing scalable client journeys, leading CSM teams, and optimizing cross-functional workflows to drive internal efficiency.

Location: Remote (USA). Must be based in the United States, excluding Zone D markets (San Francisco Bay Area, New York City, and San Jose).

Salary: $170,000 – $228,000 per year

Company

hirify.global is a healthcare company delivering integrated virtual care and navigation to raise the standard of healthcare for everyone.

What you will do

• Define and evolve the Client Success service model, including segmentation and engagement cadences for lower-ACV clients.
• Lead, coach, and develop a team of Client Success Managers, establishing performance standards and driving career growth.
• Ensure the team drives client adoption, value realization, and renewal readiness across a large portfolio of clients.
• Partner cross-functionally with Sales, Product, Marketing, Operations, and Finance to improve the end-to-end client experience.
• Build and track performance metrics measuring team capacity, client engagement, and portfolio health.
• Serve as an escalation point for high-risk client situations and guide the team through resolution plans.

Requirements

• 8+ years of experience in customer success, account management, or client services, preferably in healthcare or SaaS.
• 5+ years of people leadership experience managing client-facing teams.
• Demonstrated success designing or scaling service models and operational frameworks in growing organizations.
• Strong ability to use data to drive prioritization, process improvement, and business decisions.
• Excellent written and verbal communication skills with the ability to influence senior leaders.
• Bachelor’s degree or equivalent experience preferred.

Culture & Benefits

• Remote-first culture with dedicated Work-From-Home reimbursement.
• Comprehensive medical, vision, and dental coverage through multiple plan options.
• 401(k) savings plan through Fidelity.
• Generous leave policies, including 12 weeks of 100% paid parental leave and discretionary time off (DTO).
• Family building support, including $25,000 for surrogacy/adoption and paid leave for failed treatments.