Manager, Player Development (iGaming)

TL;DR

Manager, Player Development (iGaming): Coaching and leading a team of VIP hosts and executives to drive net revenue and enhance customer experiences with an accent on proactive sales tactics and strategic cross-functional work. Focus on driving key sales metrics, optimizing reinvestment programs, and managing high-performing teams through actionable feedback.

Location: Remote (Must be based in Canada)

Company

A publicly traded technology company (NASDAQ: DKNG) specializing in regulated gaming and sports betting.

What you will do

• Coach Player Development Executives and VIP Hosts to deliver premier services to high-value players.
• Drive key VIP sales metrics to increase market share and net revenue.
• Collaborate cross-functionally to implement innovative processes and improve operational efficiency.
• Work with Analytics teams to monitor and optimize reinvestment programs and reward incentives.
• Develop and implement sales training programs for the VIP team.
• Manage the escalation process to resolve complex client cases effectively.

Requirements

• Bachelor's degree in a related field.
• At least 5 years of experience in Gaming, Hospitality, Sales, or Marketing.
• Minimum 3 years of experience managing a sales team.
• Strong ability to identify strategies that improve revenues and operational efficiency.
• Must be able to obtain and maintain required State Gaming Licenses.
• Must be based in Canada.

Culture & Benefits

• Integration of AI technology into daily operations to spark innovation and enhance customer experiences.
• Inclusive work environment committed to equal opportunity employment.
• Support and guidance through the gaming license application process.
• Professional growth within a high-performing, publicly traded technology firm.