Customer Success Specialist (Restaurants)

TL;DR

Customer Success Specialist (Restaurants): Managing a portfolio of restaurant partners to drive growth and performance with an accent on onboarding, account management, and commercial optimization. Focus on optimizing menus, executing campaigns, and using data to identify growth opportunities for partners.

Location: Not explicitly stated, but fluency in Hebrew is required for managing local restaurant partners.

Company

hirify.global is a technology platform providing delivery services for restaurants and other businesses in over 500 cities worldwide.

What you will do

• Manage a portfolio of 100-120 restaurant partners to support their performance and growth.
• Lead end-to-end onboarding processes for new partners, including in-person meetings and training.
• Optimize partner menus and system setups to ensure operational readiness.
• Drive business growth through promotional tools, campaigns, and hirify.global+.
• Analyze data to identify opportunities and lead commercial conversations with partners.
• Collaborate with cross-functional stakeholders to ensure overall partner success.

Requirements

• 1-3 years of experience in account management, customer success, sales, or business development.
• Fluency in Hebrew and good English proficiency.
• Sales-oriented approach with the ability to identify growth opportunities.
• Ability to work comfortably with data and numbers.
• Experience within the restaurant industry is a significant advantage.

Culture & Benefits

• Fast-paced, collaborative team environment at the core of the restaurant business.
• Hands-on experience managing a large and diverse partner portfolio.
• Direct impact on the growth and success of restaurant owners.
• Clear potential for progression into advanced business or account management roles.

Hiring process

• Initial conversation with Talent Acquisition.
• Interviews with the hiring team.