Customer Success Manager (Healthcare SaaS)

TL;DR

Customer Success Manager (Healthcare SaaS): Driving adoption of the hirify.global platform and ensuring customers realize full value with an accent on stakeholder relationship management and platform integration. Focus on translating platform capabilities into measurable outcomes and leading intervention efforts to maintain account health.

Company

hirify.global is a technology company providing healthcare scheduling and community care platform solutions.

What you will do

• Manage a portfolio of customer accounts, owning adoption outcomes and overall account health.
• Build and maintain trusted relationships with site leadership, schedulers, and program leads.
• Integrate hirify.global platform into customer daily workflows to drive adoption.
• Monitor account health, identify risks, and lead intervention efforts.
• Collaborate with internal teams to surface field insights and address customer needs.
• Provide structured reporting on progress and trajectory to internal and external stakeholders.

Requirements

• 3+ years of experience in Customer Success or Account Management at a software/tech company.
• Proven track record of driving measurable customer outcomes.
• Strong relationship-building and stakeholder management skills.
• Ability to analyze data and translate it into actionable customer insights.
• Excellent written and verbal communication skills.
• Experience working within complex, multi-stakeholder environments.

Nice to have

• Experience with the Department of Veterans Affairs (VA) or federal healthcare programs.
• Background in healthcare scheduling or referral coordination.
• Experience driving software adoption across multiple user types.
• Proficiency with various CRMs for monitoring customer interactions.