Renewal Sales Representative (Software)

TL;DR

Renewal Sales Representative (Software): Developing strategies to attain successful customer renewals and maximize retention for a cloud visibility and analytics fabric with an accent on subscription management and churn risk mitigation. Focus on leading complex renewal negotiations, collaborating with account teams, and optimizing renewal operations.

Location: Hybrid in Mexico City, Mexico

Company

hirify.global provides an elastic visibility and analytics fabric that helps organizations improve customer experience and eliminate security blind spots.

What you will do

• Manage the expiring support and subscription contracts funnel and provide accurate quotes to partners and end users.
• Lead negotiations for 30-50 renewals per quarter.
• Collaborate with Account and Customer Success teams to develop renewal strategies, improve product adoption, and address churn risk.
• Ensure all contracts meet finance and legal standards while meeting strict SLAs.
• Forecast assigned renewal pipelines and maintain accurate customer data in CRM.
• Actively pursue lapsed customers to sell reinstated support.

Requirements

• 3-5 years of experience in renewals, subscription sales, customer success, or account management.
• Experience representing high-technology products or services with a proven track record of meeting sales quotas.
• 4-year college degree or equivalent business experience.
• Must be based in Mexico City for a hybrid work arrangement.
• Strong negotiation skills and the ability to close complex deals independently.
• Proficiency in Salesforce (or similar CRM) and Microsoft Excel.

Culture & Benefits

• Certified as a Great Place to Work.
• Collaborative, team-oriented environment.
• Opportunity to work with a company serving over 80% of the Fortune 100.
• Commitment to diversity, equity, and inclusion.