Customer Value Manager (SaaS)

TL;DR

Customer Value Manager (SaaS): Managing and growing a portfolio of multinational corporations to ensure success with Virtual Customer technology with an accent on onboarding, strategic consultation, and revenue optimization. Focus on driving product adoption, executing up-selling strategies, and aligning product enhancements with customer feedback.

Location: Remote (Mexico)

Company

hirify.global provides a Virtual Customer platform that enables companies to make data-driven commercial decisions using large-scale simulation technologies.

What you will do

• Act as the primary point of contact and trusted advisor for a portfolio of multinational corporations.
• Lead customer onboarding and conduct tool training workshops to support integration and usage.
• Educate clients on product features and best practices to enhance revenue growth.
• Develop and execute up-selling and cross-selling strategies to drive product adoption across business units.
• Identify customer needs and coordinate with internal teams to align product enhancements with feedback.
• Collaborate with Solution Engineering, Sales, and Marketing to address client-specific challenges.

Requirements

• Bachelor's degree in economics, business management, engineering, or a related field.
• At least 2 years of professional experience, preferably in FMCG or consultancy.
• Strong problem-solving mindset and project management skills.
• Proficiency in PowerPoint and Excel for quantitative data analysis.
• Excellent communication skills and a proactive attitude.

Culture & Benefits

• Fast-paced startup environment with an international and inclusive work culture.
• Remote-first work model.
• Annual learning budget for professional growth.
• Regular company events.