Mid-Market Customer Success Manager (Cybersecurity)

TL;DR

Mid-Market Customer Success Manager (Cybersecurity): Managing strategic customer relationships to maximize product value, adoption, and retention with an accent on ROI demonstration and churn mitigation. Focus on aligning product capabilities with customer goals and identifying expansion opportunities.

Location: Remote (Global) - Open to hiring in just about every country in the world

Company

hirify.global is a global leader in AI-driven user behavior analytics, insider risk management, and workforce intelligence.

What you will do

• Build and maintain strong relationships with enterprise customers as the primary post-sale contact.
• Drive product utilization by aligning capabilities with customer goals and delivering strategic ROI reviews.
• Own renewals by monitoring health metrics, mitigating risks, and maintaining high retention rates.
• Act as an internal customer advocate, collaborating with Product and Support to influence the roadmap.
• Identify upsell and cross-sell opportunities and partner with Account Managers to expand accounts.

Requirements

• 3+ years in B2B Customer Success with a track record in driving adoption and retention.
• Strong grasp of CS frameworks, lifecycle management, and subscription renewal processes.
• Experience with HubSpot, ChurnZero, or similar CS platforms.
• Ability to navigate high-stakes conversations across all stakeholder levels.
• Must be comfortable working as a contractor.

Nice to have

• Experience in the cybersecurity industry.
• Korean language proficiency.

Culture & Benefits

• Fully remote work environment with flexibility and global team collaboration.
• Competitive compensation and flexible paid time off.
• Laptop reimbursement and ongoing training and development opportunities.
• Career growth opportunities within a forward-thinking team.

Hiring process

• Up to 3 rounds of interviews.
• Reference and background checks for all roles.