Senior Manager, Customer Success Management (Cybersecurity)

TL;DR

Senior Manager, Customer Success Management (Cybersecurity): Leading and mentoring a team of CSMs to drive retention and growth for Enterprise customers with an accent on data-informed engagement and operational scaling. Focus on designing engagement models, identifying churn risks, and collaborating with Product and Sales teams to maximize customer value.

Location: Remote (United States)

Compensation: Up to $200,000 base salary + bonus

Company

hirify.global is a security company providing hardened, production-ready builds of open source software to help organizations eliminate risk and maintain compliance.

What you will do

• Build, lead, and mentor a team of CSMs supporting Enterprise customers to foster a high-performance culture.
• Define and execute segment-specific strategies and operationalize engagement models tailored to Enterprise needs.
• Monitor adoption and health scores to proactively identify churn risks and expansion opportunities.
• Act as the voice of the customer, synthesizing feedback to influence product and go-to-market strategies.
• Collaborate with Sales, Product, and Marketing to drive adoption and improve retention outcomes.
• Implement processes, tooling, and automation to increase team productivity and efficiency.

Requirements

• 4+ years of experience in Customer Success or Account Management.
• Prior people management experience with a proven track record of developing teams.
• Experience supporting Enterprise or high-ARR customer segments using high-touch models.
• Must be based in the United States.
• Background in Cybersecurity or DevOps is preferred.
• Bachelor’s degree in a relevant field; advanced degree preferred.

Culture & Benefits

• Remote-first culture with coworking stipends and bi-annual destination summits.
• 100% covered health, dental, and vision insurance for employees and their families.
• Unlimited flexible time off.
• Equity and stock options with a generous 10-year exercise window.
• 18 weeks paid parental leave for birthing parents and 12 weeks for non-birthing parents.