Account Services Manager (Aerospace)

TL;DR

Account Services Manager (Aerospace): Managing customer accounts and providing high-quality service for airline customers with an accent on quote management, cross-departmental coordination, and relationship building. Focus on resolving complex customer service issues and ensuring service level requirements are met within the aviation sector.

Location: Ashburn, Virginia. Must be a U.S. citizen, Permanent Resident (green card holder), or protected individual.

Salary: $77,400–$96,800

Company

A leading global defense and security company dedicated to helping nations keep their people and society safe through advanced technology.

What you will do

• Manage customer accounts and respond to daily requests for aircraft parts and services.
• Generate customer order quotes and provide frequent follow-up communications on order status.
• Coordinate actions across multiple internal departments to ensure service level requirements are met.
• Build and maintain strong, long-term relationships with airline customers and internal colleagues.
• Monitor customer service performance and ensure timely follow-through on all outstanding matters.
• Participate in a 24/7/365 on-call customer support rotation as required by the business.

Requirements

• 3+ years of related work experience in account or customer service.
• Must be a U.S. citizen, Permanent Resident (green card holder), or protected individual.
• BA/BS degree in a Business-related discipline is strongly preferred.
• Proficiency in Microsoft Office Suite and the ability to quickly learn ERP systems.
• Strong professional verbal and written communication skills.
• Ability to pass a pre-employment drug screen.

Culture & Benefits

• Comprehensive medical, vision, and dental insurance for employees and dependents.
• 401(k) plan with employer contributions.
• Generous paid time off, including 8 designated holidays.
• Tuition assistance and student loan assistance programs.
• Employee stock purchase opportunities.
• Wellness and employee assistance resources.