Account Coordinator (Healthtech)

TL;DR

Account Coordinator (Healthtech): Supporting Account Managers in ensuring post-sale success and client satisfaction for a next-generation drug acquisition platform with an accent on operational support, data reporting, and issue resolution. Focus on troubleshooting claims and eligibility, managing client success plans, and collaborating cross-functionally to resolve complex account issues.

Location: Remote (Must be based in the US)

Company

hirify.global is a venture-backed Health-Tech company disrupting the Pharmacy Benefit Management (PBM) sector through a next-generation drug acquisition platform.

What you will do

• Act as a designated support resource for assigned Account Managers to ensure post-sale customer success.
• Execute reporting and data requirements based on client and internal team needs.
• Troubleshoot escalated issues related to claims, eligibility, and general account maintenance.
• Perform data audit requests and manage ad-hoc projects assigned by leadership.
• Collaborate with cross-functional internal teams to achieve client issue resolution.
• Meet established cross-functional OLAs to maintain high service standards.

Requirements

• 1-2+ years of operational or customer service/support experience in the PBM or healthcare industries.
• Strong proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint.
• Ability to communicate and articulate complex data and member scenarios effectively.
• Strong attention to detail and the ability to manage several competing priorities.
• Positive, growth mindset with the ability to work with ambiguous instructions.
• Must be based in the USA

Culture & Benefits

• Comprehensive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance.
• 401(k) Retirement Savings Program and Flexible Spending Benefits.
• Discretionary Paid Time Off and paid company holidays.
• Paid parental leave and Employee Assistance Program (EAP).
• Commuter benefits and professional development opportunities.