Customer Success Manager (HealthTech)

TL;DR

Customer Success Manager (HealthTech): Driving successful client adoption of the Judi Care healthcare navigation platform with an accent on product demonstrations, client trainings, and implementation support. Focus on translating complex product functionality into actionable guidance and coordinating large-scale client migrations.

Location: Must be based in the US (Remote, New York, NY, or Denver, CO)

Salary: $71,200 - $112,000 USD

Company

Enterprise health technology company providing PBM and health benefit management solutions for employers and health plans.

What you will do

• Lead live product demos and facilitate trainings for clients during implementation and post-launch.
• Create and maintain user guides, training decks, FAQs, and knowledge base content.
• Configure client-specific portals and support user acceptance testing (UAT) to ensure successful launches.
• Partner with Product teams to communicate client needs, validate use cases, and support feature prioritization.
• Coordinate large-scale client migrations, managing timelines, dependencies, and stakeholder communication.
• Act as the primary product expert to triage client questions and provide 1:1 go-live support.

Requirements

• Bachelor's degree in a relevant field or equivalent PBM/HealthTech experience.
• 4+ years of experience in customer success, client training, implementation, or enablement roles.
• Proven experience training users on software platforms and explaining technical workflows to non-technical audiences.
• Strong client-facing presence with comfort leading demos and presentations.
• Proficiency with Jira, Confluence, and Microsoft Office.
• Ability to travel up to 5–10%.

Culture & Benefits

• Focus on rebuilding trust in the US healthcare infrastructure.
• Collaborative environment working across Product, Implementation, and Account Management teams.
• Flexible work arrangements including remote and office-based options in major US hubs.
• Commitment to a diverse and inclusive workplace.