Client Success Manager (TravelTech)

TL;DR

Client Success Manager (TravelTech): Managing travel advertising campaigns for Co-Op programs with an accent on partner and agency relationship management. Focus on launching, optimizing, and reporting on digital advertising campaigns to drive commercial success for DMO clients.

Location: Fully US remote or hybrid from the Omaha office

Company

An AI-powered marketing platform designed to boost growth and profitability for the hospitality and travel industry.

What you will do

• Manage a diverse portfolio of Co-Op advertising campaigns, ensuring KPIs and deadlines are met.
• Oversee the client onboarding process to build immediate confidence and set clear expectations.
• Launch, optimize, and report on advertising campaigns in collaboration with sales, ad operations, and data insights teams.
• Build and maintain relationships with DMO partners to foster collaboration and grow Co-Op revenue.
• Proactively mitigate client churn by anticipating needs and delivering data-driven recommendations.
• Iterate on existing operational processes to create efficiency.

Requirements

• 3-5 years of experience in account management or customer success.
• At least 1 year of experience in programmatic or digital advertising.
• Fluent in Spanish.
• Bachelor’s degree from an accredited college or university.
• Strong analytical abilities and experience in data-driven decision making.
• Must be based in the United States.

Nice to have

• Experience with digital marketing channels such as Display, Native, CTV, and/or Meta.

Culture & Benefits

• Supportive environment with training and growth opportunities.
• Opportunity to lead creative and challenging projects.
• 20 hours of paid volunteer time per year.
• Flexible vacation days.
• Competitive localized benefits.