1st Line NOC Engineer (Networking)

TL;DR

1st Line NOC Engineer (Networking): Supporting and maintaining customer network environments with an accent on ISP, SD-WAN, LAN, and security endpoints. Focus on managing BAU/break-fix activities, triaging network issues, and ensuring high-performance infrastructure through effective incident resolution.

Location: Must be based in the UK. The role is fully remote, with a potential future office presence in the West Yorkshire area.

Company

hirify.global is a cloud service specialist that designs, implements, and manages multi-cloud solutions, communication tools, and high-performance networking for global customers.

What you will do

• Monitor, troubleshoot, and resolve network-related issues using tools like LogicMonitor.
• Manage BAU and break-fix activities, including firewall rule adjustments and device diagnostics.
• Handle incidents and service requests via ServiceNow, ensuring clear communication with stakeholders.
• Collaborate with internal teams and vendors to escalate complex issues and ensure timely resolution.
• Maintain best practices for security endpoint technologies and network infrastructure.
• Contribute to continuous improvement by updating the knowledge base and identifying process efficiencies.

Requirements

• Must be based in the UK.
• Solid understanding of networking fundamentals including OSI model, TCP/IP, DNS, DHCP, VLANs, routing, and switching.
• Experience with network monitoring tools and ticketing systems such as ServiceNow.
• Strong troubleshooting and problem-solving capabilities.
• Ability to communicate clearly and professionally with customers.
• Willingness to work in shift patterns, including potential 24/7 rotation.

Culture & Benefits

• 25 days of holiday plus your birthday off.
• Flexible working arrangements to support work-life balance.
• Life assurance at 4x annual salary.
• Health cash plan and retail discounts.
• Access to leading-edge software and hardware for all staff.
• Opportunities for career progression and industry qualifications.

Hiring process

• Initial application and interview with the Talent Acquisition team.
• Technical review and hiring manager interview.