Head Of Infrastructure Support (AI)

TL;DR

Head of Infrastructure Support (AI): Leading the US support team to ensure high-performance infrastructure reliability for AI-focused customers with an accent on operational excellence, team mentorship, and incident management. Focus on bridging strategic direction with frontline execution, optimizing Kubernetes and Linux-based environments, and driving continuous improvement in service delivery.

Location: Must be based in the US

Company

hirify.global is a GPU cloud provider engineered for AI, delivering high-performance infrastructure to support rapid innovation and strategic business outcomes for AI startups and enterprises.

What you will do

• Manage day-to-day operations and people leadership for the US Infrastructure Support team.
• Oversee ticket queue management, ensuring SLA adherence and timely resolution of complex incidents.
• Collaborate with Senior Engineers on technical improvements, operational tooling, and high-impact troubleshooting.
• Drive continuous improvement by refining runbooks, dashboards, and automation workflows.
• Set team objectives, manage shift planning, and conduct performance reviews to foster professional growth.
• Ensure compliance with ITIL processes and maintain high standards for security and operational documentation.

Requirements

• Must be based in the US
• Proven experience leading or managing engineers in an operational support environment.
• Strong Linux systems engineering experience and troubleshooting skills in production.
• Experience operating and debugging Kubernetes environments and distributed systems.
• Solid understanding of networking fundamentals (L2/L3, routing, load balancing) and datacenter technologies.
• Proficiency in scripting (Bash, Python) and Infrastructure as Code tools (Ansible, Terraform).
• Understanding of ITIL processes and SRE practices.

Nice to have

• Experience with GPU platforms (NVIDIA/AMD) and performance diagnostics.
• Exposure to HPC or distributed workloads like RDMA and InfiniBand.
• Experience with CI/CD or GitOps tooling.
• Experience working in multi-region environments.

Culture & Benefits

• Competitive compensation package including base salary and equity with annual reviews.
• Opportunity to work at a fast-growing tech startup in the cutting-edge AI infrastructure space.
• Human-first flexibility with a remote-first culture that trusts employees to manage their own time.
• Dynamic progression plan tailored to individual ambitions and career growth.
• Collaborative and innovative environment focused on transparency and ownership.