Technical Support Engineer (IoT)

TL;DR

Technical Support Engineer (IoT/Networking): Remotely resolving technical issues related to connectivity, hardware, and VPN solutions with an accent on network troubleshooting and configuration. Focus on optimizing 4G/5G connectivity, managing router/gateway setups, and analyzing network logs to ensure seamless IoT device connectivity.

Location: Hybrid in Eindhoven, Netherlands

Company

A global leader in IoT connectivity providing seamless management and connectivity for over 10 million devices across 165 countries.

What you will do

• Resolve technical support requests via phone, email, and ticketing systems focusing on SIM cards and VPNs.
• Configure and test routers, gateways, and modems (e.g., Teltonika, Cisco, Advantech) for 4G/5G solutions.
• Analyze logs and network behavior to identify and resolve outages and technical incidents.
• Collaborate with Network Operations, SysOps, and Group Support for complex escalations.
• Manage internal and external portals, including the Cisco Jasper Portal.
• Develop internal documentation and knowledge base articles to improve structural processes.

Requirements

• MBO+ or Bachelor's degree in IT or network engineering.
• Knowledge of networking fundamentals including IP, DNS, DHCP, VPN, NAT, and routing.
• Experience with 4G/5G equipment and routers.
• Strong communication skills in both Dutch and English.
• Strong analytical skills and a structured approach to problem-solving.

Nice to have

• Previous experience in a technical support environment.

Culture & Benefits

• Hybrid working model combining office culture with home-office flexibility.
• Opportunity for professional development in networking and IoT technology.
• Competitive salary and bonus scheme.
• Informal working environment with short communication lines.
• Part of a fast-growing, diverse international organization.