Director, Client Success (Revenue Cycle)

TL;DR

Director, Client Success (Revenue Cycle): Managing and growing client relationships for a healthcare technology platform with an accent on revenue cycle management, performance optimization, and cross-selling solutions. Focus on delivering exceptional service, driving client retention, and collaborating with internal teams to maximize ROI for hospitals and health systems.

Location: Must be based in the United States (Northeast preference mentioned)

Company

hirify.global provides specialty revenue cycle management solutions for healthcare organizations, leveraging intelligent automation to improve financial sustainability for hospitals and health systems.

What you will do

• Oversee client success activities and manage the full client lifecycle from implementation to ongoing business reviews.
• Develop and implement client-specific strategies to maximize revenue and identify cross-sell opportunities.
• Collaborate with internal operations, sales, IT, and product teams to resolve client challenges and ensure service excellence.
• Manage KPI metrics including customer satisfaction, survey scores, and retention goals.
• Deliver monthly and quarterly reporting packages highlighting ROI and performance benchmarks.
• Act as a primary point of contact and ambassador for assigned clients, ensuring professional and timely communication.

Requirements

• Bachelor’s Degree in Business, Sales, Marketing, or a related field.
• 7-10 years of experience in account management within the healthcare technology industry.
• Demonstrated expertise in hospital revenue cycle management.
• Strong proficiency in CRM software (e.g., Salesforce) and MS Office applications.
• Ability to travel up to 30% of the time.
• Excellent communication and presentation skills for conveying analytics and ROI to stakeholders.

Culture & Benefits

• Commitment to professional growth and career development.
• Culture centered around core values and employee support.
• Fast-paced, detail-oriented, and collaborative team environment.
• Recognized as a top workplace and one of the fastest-growing private companies in the US.