Employer Benefits Account Coordinator (InsurTech)

TL;DR

Employer Benefits Account Coordinator (InsurTech): Coordinating the onboarding and enrollment of small business customers into health insurance plans with an accent on client communication and carrier reconciliation. Focus on streamlining the annual renewal process, managing customer data in Salesforce, and ensuring a high-satisfaction onboarding experience.

Location: Remote (US). Must be available to work between 7am-6pm CST

Salary: $16 - $17 per hour

Company

A health insurance platform simplifying the process for small business owners, backed by Y-Combinator and top-tier investors.

What you will do

• Support the onboarding process of new groups from application through to successful enrollment.
• Manage annual benefits renewal processes and any coverage or carrier changes for customers.
• Provide proactive onboarding support and reconcile issues via phone, text, and email.
• Partner with revenue operations and support teams to ensure a high-satisfaction experience.
• Maintain detailed records of customer accounts and interactions in Salesforce.

Requirements

• 1-2 years of experience in customer service or sales roles.
• Life and Health Insurance license or the ability to obtain one within 3 months of employment.
• Strong customer empathy and fantastic oral and written communication skills.
• Ability to multitask and remain productive in a high-volume environment.
• Availability to work flexible schedules between 7am-6pm CST, Monday-Friday.

Nice to have

• Previous experience working with Salesforce.

Culture & Benefits

• 100% Medical, Dental, and Vision Insurance coverage for employees and dependents.
• Generous stock option packages.
• 401k retirement plan.
• "Take what you need" flexible time off plan.
• Fully remote work environment.