Customer Onboarding Consultant (TravelTech)

TL;DR

Customer Onboarding Consultant (TravelTech): Guiding new vacation rental owners through the property launch and activation process with an accent on consultative relationship management and market analysis. Focus on optimizing property performance, managing the onboarding pipeline, and ensuring alignment with brand standards.

Location: Remote (US). Must be based in the United States, excluding Washington D.C. and Hawaii

Salary: Base pay $52,020.80 annually plus uncapped commission (OTE $10,500 annually)

Company

hirify.global is a mission-driven company dedicated to making vacation rental management easy and accessible for owners and guests.

What you will do

• Consult homeowners on vacation rental best practices to ensure 5-star guest experiences and maximize revenue.
• Manage a continuous pipeline of new owner partners from the signing phase through to activation.
• Analyze market-specific data using internal dashboards to set realistic performance expectations for owners.
• Make independent business decisions regarding property profitability, ROI, and partnership readiness.
• Build strategic relationships with owners through prompt, high-quality communication via phone, email, and text.
• Collect property details and utilize internal tools to ensure all brand standards are met.

Requirements

• 2+ years of experience in consultative sales, project management, or customer service.
• World-class relationship-building and active listening skills with excellent verbal and written communication.
• Ability to analyze, interpret, and distill complex market data for homeowners.
• Strong organizational skills and the ability to prioritize detail-oriented work in a fast-paced environment.
• Foundational sales skills and a results-driven mentality to overcome objections.
• Must reside in an approved US location (excluding D.C. and Hawaii).

Nice to have

• Knowledge of the vacation rental industry.
• Hands-on experience with Salesforce and/or SalesLoft.

Culture & Benefits

• Financial wellness: Competitive pay, company equity, and a 401(k) with a 4% immediate vesting match.
• Family support: Paid parental leave (10-18 weeks) and infertility coverage.
• Comprehensive health: Medical, dental, and vision plans, with 100% employer-paid dental and vision for individuals.
• Wellness perks: 10 free mental health visits and pet insurance.
• Time off: Generous PTO, sick leave, holidays, and a personal holiday.
• Travel perks: Annual travel credit (after one year) and discounts on hirify.global properties.