Customer Support Agent (Fintech)

TL;DR

Customer Support Agent (Fintech): Managing insurance policy changes and responding to inbound customer calls for a car ownership super app with an accent on policy administration and customer retention. Focus on processing service requests, resolving coverage questions, and implementing solutions to reduce churn.

Location: Remote (Must be based in the US)

Salary: $19 – $21 per hour

Company

hirify.global is a fast-growing fintech startup building an AI-powered super app designed to simplify and automate car ownership management.

What you will do

• Respond to inbound calls from existing customers with enthusiasm and care.
• Process service requests, including adding/removing vehicles and drivers and managing lienholder information.
• Provide detailed answers regarding insurance policy coverages and policy benefits.
• Actively find solutions for customers at risk of cancellation to improve retention.
• Collaborate with 55+ insurance carrier partners to facilitate policy changes.

Requirements

• 2+ years of experience working in a call center environment.
• Ability to multitask and effectively manage multiple competing priorities.
• Passionate about helping others and providing high-quality support.
• Must be based in the United States.

Culture & Benefits

• Flexible scheduling options: choice between a 5-day (8h) or 4-day (10h) workweek.
• Comprehensive health, dental, and vision insurance.
• 401(K) plan with employer matching.
• Paid time off and paid parental leave.
• Company-provided work equipment for remote setup.
• Company pays for the P&C license (expected within 60 days of starting).
• Equity opportunities via stock options.