Technical Account Manager (Healthcare)

TL;DR

Technical Account Manager (Healthcare): Managing the technical health of client environments and leading data testing efforts for a healthcare data platform with an accent on UAT strategy, SQL-based validation, and production support. Focus on resolving complex technical issues, driving client satisfaction, and ensuring SLA adherence.

Location: Remote (US)

Company

hirify.global transforms healthcare data by breaking down silos to create a single, trusted data foundation for health plans.

What you will do

• Own the day-to-day technical health, stability, and SLA adherence of assigned client environments.
• Lead the investigation and resolution of complex technical issues and manage Root Cause Analyses (RCAs).
• Define and lead client UAT strategy, execution, and sign-off.
• Coordinate testing activities across DataOps, QA, Engineering, and client teams.
• Act as the primary technical liaison and voice of the customer for internal product teams.
• Contribute to the evolution of support and delivery playbooks through standardization and automation.

Requirements

• Experience supporting complex healthcare, SaaS, or data-driven platforms.
• Proficiency in SQL for data validation and root cause analysis in cloud environments.
• Proven experience leading or coordinating UAT or QA efforts.
• Must be based in the US.
• Ability to travel 5–10% to client locations.
• Bachelor’s degree in a relevant field or equivalent experience.

Nice to have

• Knowledge of healthcare interoperability standards (FHIR, Patient Access API).
• Experience with Snowflake or Databricks.
• Familiarity with Jira or Azure DevOps.
• Experience working with healthcare payer or Medicaid data sets.

Culture & Benefits

• Unlimited paid time off.
• Comprehensive health coverage with multiple plan options.
• Equity grants for every employee.
• Home office setup allowance and monthly cell phone allowance.
• Growth-focused environment with a focus on professional development.