Client Success Manager (Sales)

TL;DR

Client Success Manager (Sales): Supporting Account Managers in managing client portfolios and ensuring the optimization of online systems to achieve revenue targets with an accent on client retention and engagement. Focus on driving product usage, managing client queries, and identifying upsell opportunities.

Location: Hybrid (Johannesburg, South Africa)

Company

hirify.global is a global data and technology company powering opportunities for people and businesses across financial services, healthcare, and automotive markets.

What you will do

• Support Account Managers in maintaining client satisfaction and achieving monthly and annual revenue targets.
• Act as the first point of contact for daily business needs and queries for both internal and external stakeholders.
• Drive product usage through consistent engagement, service calls, training sessions, and workshops.
• Monitor client spend and usage trends to ensure retention targets (minimum 95% YTD) are met.
• Maintain accurate client records, contract statuses, and activity logs using Salesforce.
• Host credit education workshops and collaborate with clients on customer advisory boards.

Requirements

• Matric and/or relevant tertiary education, specifically in Credit Management.
• Strong knowledge of business and sales processes.
• Proficiency in Microsoft Excel.
• Must be based in Johannesburg for hybrid work.

Culture & Benefits

• Strong focus on DEI, authenticity, collaboration, and wellness.
• Commitment to work-life balance and professional development.
• Award-winning people-first culture, recognized as one of the World's Best Workplaces 2024.
• Clear growth path for entry-level candidates to increase responsibility within the client base.