Senior Account Manager (Fintech)

Location: Office-based in Swindon, United Kingdom. Working hours are Monday to Friday, 8:30am–5:00pm.

Company

hirify.global is a global technology organization providing commercial payment solutions for fuel, general payables, toll, and lodging expenses across more than 80 countries.

What you will do

• Manage and grow a mid-market portfolio of fuel and fleet payment customers.
• Build trusted relationships with customer stakeholders and act as the dedicated point of contact.
• Deliver volume, revenue, activity, satisfaction, and retention targets.
• Identify cross-sell, upsell, product adoption, and account growth opportunities.
• Monitor dissatisfaction and attrition risks, leading recovery and re-engagement activity for at-risk accounts.
• Collaborate with Customer Success, Sales, Operations, and Finance to resolve issues and improve products, processes, and services.

Requirements

• Experience as a Key Account Manager, Senior Customer Success professional, or client-facing commercial sales professional.
• Demonstrated success managing customer portfolios and delivering volume, revenue, and retention targets.
• Understanding of customer lifecycle management, including onboarding, growth, renewal, and recovery.
• Experience with CRM systems, performance reporting, customer data analysis, and behavioural trend identification.
• Strong stakeholder management and communication skills, including the ability to explain complex information clearly.
• Ability to work from the Swindon office during Monday–Friday business hours.

Culture & Benefits

• Allocated workspace and company-issued equipment at the Swindon office.
• Comprehensive hands-on training and continued support from the Customer Success Team.
• Four-times life insurance and a pension scheme with a 5% employer contribution.
• Private healthcare and 25 days of holiday plus statutory holidays.
• Holiday Buy/Sell options and access to LinkedIn Learning.
• Inclusive workplace focused on diversity, equity, and respectful collaboration.