Client Operations (AI)

Location: Hybrid in Sydney, Australia. Candidates must be legally able to work in the specified region.

Company

hirify.global is an intelligent procurement platform that combines AI-driven workflows, procurement insights, and expert negotiation to help enterprises manage technology spend.

What you will do

• Design and iterate client onboarding processes for the APAC region, using automation and AI tooling to improve efficiency.
• Collect, structure, upload, and maintain client spend and contract data with a 99.99% accuracy standard.
• Keep client accounts current by closing expired contracts and resolving data gaps.
• Coordinate technical setup, data migration, timelines, and Go-Live activities across Account Management, Solutions, Procurement, Data, and client stakeholders.
• Train procurement, finance, and IT users and drive adoption of hirify.global workflows.
• Track and report stack accuracy, time-to-value, and onboarding completion metrics.

Requirements

• 1–3 years of experience in consulting, a high-growth startup, a rigorous professional services firm, or an entrepreneurial environment.
• Strong interest in SaaS client service and experimenting with new tooling, including AI.
• Exceptional attention to detail and commitment to very high data accuracy.
• Strong relationship-building, organisational, written, verbal, and presentation skills.
• Entrepreneurial mindset and ability to manage multiple priorities.
• Legal ability to work in Australia is required.

Nice to have

• Experience in a high-pressure, high-growth, or entrepreneurial environment.
• Interest in future pathways across account management, procurement, solutions, strategy, operations, data, or go-to-market roles.

Culture & Benefits

• Opportunity to define the first Client Operations function in APAC with support from an established global team.
• Transparent, collaborative, and growth-oriented culture.
• Generous equity options.
• Career pathways after 12–24 months across client, procurement, solutions, strategy, operations, data, and go-to-market functions.
• hirify.global is an equal opportunities employer and uses AI-assisted tools to support application reviews.