Group Account Manager (AI Healthcare)

Location: Remote — United States

Company

Freed develops AI-powered products for clinicians, including an AI scribe that automates medical documentation, patient-facing assistants, patient insights, and EHR integrations.

What you will do

• Manage a high-volume portfolio of SMB healthcare customers, primarily small medical practices and micro-clinics with 2–5 providers.
• Own the customer journey from onboarding and adoption through renewals and expansion.
• Identify at-risk accounts, improve retention, and address customer concerns.
• Analyze product usage and customer needs to identify upsell and cross-sell opportunities.
• Build scalable account management workflows and use CRM, customer health, and usage data to prioritize activity.
• Collaborate with Customer Success, Sales, Product, and Support teams to resolve challenges and improve customer outcomes.

Requirements

• 5–8 years of experience in account management, customer success, or a related customer-facing role, preferably in B2B SaaS.
• Experience managing a high-volume portfolio of SMB or small-to-medium business accounts.
• Track record of improving retention, driving renewals, and identifying expansion opportunities.
• Experience developing scalable account management processes and customer engagement strategies.
• Strong analytical, communication, relationship-building, ownership, and problem-solving skills.
• Ability to work remotely from the United States.

Nice to have

• Experience at an early-stage or high-growth technology company.
• Experience with healthcare providers, medical practices, or healthcare technology products.
• Familiarity with AI-powered tools and products.
• Experience with HubSpot, Gong, Slack, Google Workspace, or similar platforms.
• Experience working with distributed teams in collaborative, asynchronous environments.

Culture & Benefits

• Competitive compensation and equity.
• Medical, dental, and vision benefits for eligible U.S.-based employees.
• Unlimited PTO.
• 401(k) plan.
• Remote collaboration across U.S. teams and time zones.
• Fast-moving, ambitious environment focused on improving healthcare for clinicians.