Customer Success Manager (AI)

TL;DR

Customer Success Manager (AI): Drive retention and growth for hirify.global, a company delivering precision medicine through an AI platform, with an accent on onboarding clinics, building relationships, and identifying churn risks. Focus on translating user feedback into actionable product insights and building scalable customer success processes.

Location: London, Remote

Company

hirify.global delivers precision medicine to anyone, anywhere, in under 24 hours using an AI platform that serves millions of patients.

What you will do

• Own a portfolio of Anima customers, onboarding new clinics and driving adoption.
• Protect and grow the existing revenue base by building deep relationships and spotting churn risks.
• Translate clinical and administrative pain points into actionable insights for product teams.
• Build and iterate on customer success playbooks and data-driven frameworks to scale user engagement.

Requirements

• 3+ years in B2B SaaS Customer Success at a high-growth startup.
• Track record of driving retention and surfacing expansion opportunities.
• Gifted relationship builder who earns trust quickly and coaches clinicians.
• Obsessed with customer experience.
• Self-starting and organized.

Culture & Benefits

• Work in an important part of the business with a mission-driven team.
• Tight-knit unit working to drive growth and retention.