Customer Success Manager (AI)

Location: Hybrid in London; must be based in the UK and able to regularly visit UK customers. Applicants based elsewhere in Europe may be considered if they can travel to the UK regularly for customer visits.

Salary: £50,000–£75,000 per year, plus equity and a £50,000–£75,000 bonus.

Company

hirify.global develops personalised medicine technology and an active-learning data engine focused on improving human wellbeing across healthcare clinics.

What you will do

• Own a portfolio of clinic customers from onboarding through adoption, retention, and expansion.
• Build trusted relationships with clinicians and practice managers and coach them toward measurable behaviour change.
• Protect and grow existing revenue by identifying churn risks and leading expansion conversations.
• Diagnose customer problems pragmatically and unblock customers using prioritised 80/20 decisions.
• Translate clinical and administrative pain points into actionable insights for product teams.
• Build and iterate customer success playbooks, processes, and data-driven frameworks for scale.

Requirements

• Experience managing a high-volume commercial customer portfolio.
• Ownership of outcomes such as retention, revenue, expansion, quota, or pipeline.
• Strong commercial judgement, prioritisation, organisation, resilience, and ownership.
• Ability to build trust quickly and coach clinicians and practice managers.
• Must be based in the UK and able to regularly visit UK customers.
• Relevant experience in customer success, account management, sales, partnerships, or technical support is welcome.

Culture & Benefits

• Mission-driven work focused on human wellbeing and personalised medicine.
• Flat hierarchy with a lean, collaborative team and significant individual ownership.
• Opportunity to influence products used across more than 1,100 clinics.
• Equity and a £50,000–£75,000 bonus in addition to the base salary.