Sales Quality & Training Manager (Fintech)

TL;DR

Sales Quality & Training Manager (Fintech): Managing the competence and quality of customer-facing staff across regulated insurance entities in Ireland and the UK with an accent on compliance monitoring and staff development. Focus on building QA reporting, conducting suitability assessments, and delivering regulatory training to ensure high advice standards.

Location: Hybrid or Remote (Must be based in or able to support operations in Ireland or the UK)

Company

hirify.global is a fintech company reimagining insurance and retirement benefits for the modern workforce through its integrated benefits platform and embedded insurance solutions.

What you will do

• Perform quality assurance by reviewing sales calls, checking files, and providing quality scoring and feedback.
• Manage the minimum competency register and oversee the onboarding and supervision of new staff.
• Deliver product and regulatory training to ensure staff exceed required standards.
• Build QA reporting and management information to surface trend analysis and implement behavioral corrections.
• Maintain and improve QA frameworks and support the Head of Retail Sales with regulatory reviews.

Requirements

• 3+ years of experience in financial services.
• QFA holder (Qualified Financial Adviser) recognized by the Central Bank of Ireland.
• Proven sales background within regulated industries with experience in providing compliant advice.
• Hands-on experience maintaining competency registers and supervising new entrants to competent-adviser status.
• Strong working knowledge of conduct regulation in at least one of the target markets (Ireland/UK).
• Ability to communicate clearly and engage stakeholders at all levels.

Culture & Benefits

• High-growth environment backed by top-tier investors like EQT Ventures and Northzone.
• Values-driven culture emphasizing integrity, deep care for customers, and high ownership.
• Flexible working arrangements with options for hybrid or remote work.
• Opportunity to build frameworks from scratch in a rapidly expanding organization.